Returns & Exchanges

Decking Design Supplies are happy to accept returns and exchanges within 3 days of delivery of product. Any communications for returns or exchanges are to be done over the phone to ensure that communications are received in a timely manner.

It is your responsibility to return the items to us, you are responsible for their safe transit and the costs incurred in their transportation. If you are unable to return the items yourself, we can arrange for the return transportation. Due to the various different products we supply and their varying degrees of difficulty in transportation we are unable to give the exact costs here for the products return, however we will obtain an estimate of these costs at the time of applying for the return of the items. Goods can only be collected from the site at which we made delivery. The goods will be inspected when they are received back into our warehouse and refunds will be made within 14 days.